Social sales allows brands to reach customers even before they start shopping by engaging them at their moment of need.
Increasingly brands are applying social sales to acquire new customers.
KickFactory is a managed service that makes it possible for brands to win customers through social sales at scale — all without adding costly headcount or slowing down to learn new tools.
Proactively reach potential customers at their moment of need.
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Respond to Tier 1 customer inquiries at scale.
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Celebrate people exhibiting core customer traits or brand values.
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Effective social sales no longer requires building and training a giant team of community managers. KickFactory's industry-leading artificial intelligence, combined with our in-house U.S. team of community managers makes it possible for brands to win customers through social sales at scale. We do this without compromising brand voice or precision.
KickFactory algorithms identify those in market for your product or service in real time.
Our Community Management Team ensures conversationally appropriate, performance-based replies in your brand voice.
Every action provides direct feedback to the intelligence algorithms. Your campaigns get smarter with every action!
KickFactory works with you to create on-brand messaging that meets customer tone, emotion and need.
Performance-based in-line replies make sure the right message reaches the right person at the right time.
Our Community Management Team is trained on each campaign to ensure brand protection and optimize positive brand experience for your customers.
In-line replies are all sent from your own trustworthy Twitter account.
KickFactory is a managed service that makes it possible for brands to win customers through social sales at scale, with speed and precision. All of this without adding costly headcount or slowing down to learn new tools.
We can reach thousands of customers on behalf of your brand every day. We work with some of the largest brands on Earth, including 7 of the top 10 brands acquiring customers on Twitter through social sales.
KickFactory sends more tweets per day for the top 2500 U.S. brands than Buffer, Conversocial, Spredfast, Adobe Social, and Oracle COMBINED.
99.6% positive brand engagement
97.7% of customers correctly identified within 20 miles of home
40-70% of engaged leads convert to sales opportunities
25% increase in cart values
While viral campaigns grab headlines, it's the fundamentals that drive success for top brands on Twitter. After analyzing over a billion tweets from the top 2,500 U.S. brands, their customers, and in-market buyers, KickFactory has identified the three fundamentals top brands use to drive revenue for their business.
You can think about each of these fundamentals as speaking to customers at different times. Broadcast Marketing is similar to Mass Media Marketing, in that it reaches a large audience at all points in their lives. Customer Service, digital or otherwise, reaches a small, perhaps unsatisfied, target audience. Social Sales catches an audience in between the two, reaching in-market customers early in the buying process — but before they make a purchase.
Make sure your brand is part of every conversation about the products and services you sell.
If you’d prefer to chat with someone on the KickFactory team about maximizing this opportunity, please shoot us an email or give us a call at (800) 880-5513.
We have a number of resources to help determine how social sales can impact your brand.
Social sales is especially successful for business-to-consumer (B2C) brands. If you can find someone on Twitter expressing a need for a product or service you sell, your brand can take advantage of social sales. Schedule a demo to have a social sales expert look into this for you.
No. KickFactory does leverage artificial intelligence to filter through the noise, but our trained team of Community Managers is essential for brand success.
KickFactory works exclusively with Twitter today. Twitter is the best platform to identify and engage people one-to-one expressing a consumer need.
Age, gender, geography, propensity, and more. Looking for a specific demographic? Schedule a demo to have a social sales expert look into this for you.
We monitor every tweet sent by the top U.S. brands on Twitter. This list is constantly growing and today covers over 2500 brands. These are business brands like @Coke, @PizzaHut and @VerizonWireless, not celebrities like @KimKardashian or @KingJames.
Overwhelmingly positive. We work with brands to create highly compelling offers and messages. This results in a 99.6% positive brand experience. For every thousand tweets we send, brands may receive up to four negative comments.
Today! We've launched customers in just a few hours. Schedule a demo to discuss more about your brand requirements and we'll put together a launch plan.